⚡ Delivery & Shipping

Shipping Policy

Last Updated: May 2026  ·  Flamezy.shop

🚚  Free Shipping on all orders over £100  ·  UK Delivery Only

⚡ Fast & reliable delivery. We aim to get your order delivered to your door as quickly and reliably as possible. This Shipping Policy sets out everything you need to know about our delivery options, shipping costs, timelines, and courier partners. We deliver exclusively within the United Kingdom via Royal Mail and FedEx.
⭐ Free Shipping
£0.00
On all orders over £100
Free standard UK delivery applied automatically at checkout. No discount code needed.
Standard Shipping
£19.99
On all orders under £100
Flat-rate delivery charge applied at checkout for orders below the free shipping threshold.
Section 01

Shipping Rates & Free Delivery Threshold

We offer straightforward, transparent shipping pricing for all UK orders. There are no hidden fees — the rate you see at checkout is exactly what you pay.

Order Value Shipping Cost Courier
£100.00 and above FREE Royal Mail or FedEx UK
Under £100.00 £19.99 Royal Mail or FedEx UK
✅
Free shipping is applied automatically. When your cart total reaches £100 or more, free delivery is applied automatically at checkout — no coupon code or manual selection required.

The shipping cost is calculated based on the total order value after any applicable discounts or promotions have been applied. If a discount brings your order below £100, the standard £19.99 shipping fee will apply.

Section 02

Our Courier Partners

We work with two of the UK’s most trusted and reliable courier services to ensure your order arrives safely and on time. Depending on your location, the size and weight of your order, and operational availability, your delivery will be fulfilled by either Royal Mail or FedEx UK.

📮
Royal Mail
One of the UK’s most established and trusted postal services, delivering to every UK address including rural and remote locations.
📦
FedEx UK
A globally recognised courier known for reliable tracked delivery, with full UK domestic coverage and real-time tracking updates.

The specific courier used for your order will be confirmed in your dispatch notification email. Where tracking is available, you will receive a tracking reference to monitor your delivery in real time.

ℹ️
Courier selection: We reserve the right to select the most appropriate courier for your order based on the size, weight, and destination of your parcel. You may not be able to specify a preferred courier at checkout.
Section 03

Handling & Dispatch Times

We aim to process and dispatch all orders as quickly as possible. Orders placed on business days are typically processed the same day or the next business day.

Stage Estimated Time
Order processing & handling 1–2 business days
UK delivery in transit 2–4 business days from dispatch
Total estimated delivery time 3–6 business days from order date
  • Business days are Monday to Friday, excluding UK public holidays
  • Orders placed on weekends or public holidays will begin processing on the next available business day
  • Dispatch confirmation will be sent to your email address once your order has been collected by our courier
  • Delivery timelines are estimates and not guaranteed — actual delivery times may vary based on courier capacity and your location
Section 04

Delivery Area

We currently deliver to addresses within the United Kingdom only. This includes England, Scotland, Wales, and Northern Ireland. We do not currently offer international shipping.

  • Mainland UK — all standard addresses in England, Scotland, and Wales
  • Northern Ireland — deliveries accepted; transit times may vary slightly
  • Scottish Highlands & Islands — deliveries accepted; please allow additional time for remote locations
  • Channel Islands, Isle of Man, BFPO addresses — we are currently unable to fulfil orders to these locations
ℹ️
Remote locations: Deliveries to remote or rural areas of the UK, including parts of the Scottish Highlands and Islands, may take slightly longer than standard estimates. We will always notify you if there is a significant delay affecting your order.
Section 05

Order Tracking

Where tracking is available, you will receive a tracking number in your dispatch confirmation email. You can use this number to monitor your delivery directly on the courier’s website.

Tracking information may take up to 24 hours to appear on the courier’s system after your dispatch notification is sent. If your tracking link is not updating after 48 hours, please contact us and we will investigate on your behalf.

Section 06

Delays & Disruptions

While we do everything we can to ensure timely delivery, there are circumstances that may occasionally cause delays that are outside of our control. These include:

  • Peak seasons — such as Christmas, Black Friday, and other high-volume shopping periods
  • UK public holidays — courier services do not operate on bank holidays
  • Severe weather conditions — extreme weather can disrupt courier operations across the UK
  • Courier disruptions — strikes, capacity issues, or operational delays beyond our control
  • Incorrect delivery address — please ensure your address is entered correctly at checkout to avoid delays
⚠️
Peak season advisory: During busy periods such as Christmas and major sale events, delivery times may be longer than usual. We recommend placing your order with additional lead time during these periods. We will always communicate any significant delays affecting your order.

If your order has not arrived within the estimated timeframe, please allow 1–2 additional business days before contacting us, as couriers occasionally experience minor delays. If your parcel is significantly overdue, please reach out and we will investigate with the courier on your behalf.

Section 07

Failed Deliveries & Missed Parcels

If a delivery attempt is made and no one is available to receive the parcel, our courier partners will typically follow these steps:

  • Leave a delivery card or notification with instructions for redelivery or collection
  • Attempt redelivery on a subsequent business day in some cases
  • Hold the parcel at a local depot or Post Office for collection for a limited period
  • Return the parcel to us if uncollected within the courier’s holding period

If your parcel is returned to us due to a failed or missed delivery, we will contact you to arrange redelivery. Please note that a redelivery charge may apply depending on the circumstances.

ℹ️
Delivery instructions: If you have specific delivery requirements — such as leaving the parcel in a safe place or with a neighbour — please add a note at checkout. We will pass this on to the courier where possible, though we cannot guarantee all instructions can be accommodated.
Section 08

Damaged or Lost Parcels

We take great care in packaging your order to ensure it arrives safely. However, if your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.

Damaged on Arrival

  • Do not discard the packaging — retain it along with the damaged item for evidence purposes