Billing Policy

Accepted Payment Methods

We accept all major UK debit and credit cards. All transactions are securely processed through Stripe, our trusted payment gateway partner. We do not accept cash, cheques, bank transfers, or cryptocurrency.

Your card is charged at the time your order is placed. We do not offer payment plans, deferred billing, or buy-now-pay-later options at this time.

Payment Security

The security of your financial information is our top priority. All payment data is handled exclusively by Stripe Payments UK Ltd within their fully encrypted, PCI-compliant environment. Flamezy.shop never sees, stores, or has access to your full card details at any point.

Pricing & Currency

All prices on Flamezy.shop are displayed in British Pounds Sterling (GBP — £) and are inclusive of VAT where applicable, in line with UK tax regulations.

• VAT is included in all displayed product prices unless otherwise stated
• Free UK shipping is applied to all orders — there are no hidden delivery charges
• The price shown at checkout is the final amount you will be charged — no surprises
• Promotional prices are valid only for the stated period and may be withdrawn at any time without prior notice
• Pricing errors — in the rare event a product is listed incorrectly, we reserve the right to cancel the order and issue a full refund before dispatch

When You Are Charged

Payment is collected in full at the point of checkout when you submit your order. We do not operate a pre-authorisation, deposit, or instalment system — your card is charged once, for the full order amount, at the time of purchase.

• Full payment is taken immediately when your order is submitted
• An order confirmation email will be sent to you promptly once payment is successfully processed
• If payment fails, your order will not be placed — you will be notified and prompted to try again or use an alternative card
• Pending holds from failed attempts are not permanent charges — your bank will typically release these within 3–5 business days

Order Confirmation & Receipts

Once your payment has been successfully processed, you will receive an automated order confirmation email to the address provided at checkout. This email is your receipt and proof of purchase.

If you do not receive your confirmation email within 1 hour of placing your order, please check your junk or spam folder. If it is not there, contact us at contact@flamezy.shop and we will assist you.

Failed & Declined Payments

If your payment is declined, your order will not be confirmed or processed, and no charge will be made to your account. Common reasons for a declined payment include:

• Insufficient funds available on the card
• Incorrect card details entered at checkout
• Card expired or reported as blocked by your bank
• Bank security restrictions on online transactions
• 3D Secure verification not completed or timed out
• Billing address mismatch — the address entered does not match your card’s registered address

We recommend contacting your bank in the first instance if your payment is repeatedly declined. Alternatively, please try a different payment method or contact our support team for assistance.

Fraud Prevention

To protect both our customers and our business, Flamezy.shop and Stripe run automated fraud prevention checks on all transactions. These checks are designed to be seamless and do not affect the vast majority of legitimate orders.

• Orders flagged during screening may be held for a brief manual review before processing
• We reserve the right to cancel any order we reasonably believe to be fraudulent, without obligation to provide a detailed reason
• Accurate billing details help prevent delays — always ensure your billing address matches the one registered with your card issuer
• Confirmed fraudulent transactions will be reported to the appropriate UK authorities

Refunds

Where a refund is approved in line with our Returns & Refund Policy, the refunded amount will be returned to the original payment method used at checkout. We are unable to redirect refunds to a different card or account.

Chargebacks & Disputes

We always encourage customers to contact us directly before initiating a chargeback through their bank. In most cases, we can resolve billing concerns quickly and without the need for a formal dispute.

• Contact us first — email contact@flamezy.shop with your order number and a description of the issue
• We aim to respond to all billing disputes within 1–2 business days
• Chargebacks for legitimate transactions may result in account suspension and will be disputed with full transaction evidence through Stripe
• Fraudulent chargebacks — filing a false chargeback for a valid order is a serious matter and may be referred to the relevant authorities

VAT & Invoicing

All prices on Flamezy.shop are displayed inclusive of VAT where applicable, in accordance with UK tax law. A VAT breakdown is included in your order confirmation email.

• VAT receipts — if you require a formal VAT invoice for business purposes, please contact us at contact@flamezy.shop with your order number and VAT registration number
• Business purchases — if you are purchasing on behalf of a business and require specific invoicing documentation, please contact us before or immediately after placing your order

Changes to This Policy

We may update this Billing Policy from time to time to reflect changes in our payment processes, legal requirements, or business practices. Any changes will be published on this page with an updated “Last Updated” date.

Your continued use of our website after any changes have been published will be taken as your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed.

Billing Enquiries

If you have a question about a charge, need a copy of your receipt, or want to raise a billing concern, our customer support team is ready to help. We aim to respond to all enquiries within 1–2 business days.

• Email: contact@flamezy.shop
• Phone: +44 [Leave Blank]
• Hours: Monday – Friday: 9:00 AM – 6:00 PM  |  Saturday: 10:00 AM – 4:00 PM  |  Sunday: Closed