Warranty & Replacement Policy

Our Warranty Commitment

Flamezy.shop operates as an authorised dealer and reseller of all brands featured on our website. This means every product you purchase from us is genuine, brand-new, and eligible for the manufacturer’s warranty where one applies.

We take our role as an authorised reseller seriously. If you experience a fault or defect with any product purchased from us, we will do everything within our power to support your warranty claim — whether that means coordinating directly with the brand on your behalf, arranging a replacement, or issuing a refund in accordance with your consumer rights.

Manufacturer Warranty Coverage

Each brand we stock provides its own manufacturer warranty, which may vary in duration and coverage depending on the product. The specific warranty period and terms for each product are provided by the manufacturer and are outlined in the documentation included with your item.

What the Manufacturer Warranty Typically Covers

Flamezy.shop Warranty Support

In addition to the manufacturer’s warranty, Flamezy.shop offers our own warranty support commitment to all customers. We believe in standing behind the products we sell and making the claims process as smooth and stress-free as possible.

Where a product develops a genuine fault within the warranty period, we will work with you to reach the most appropriate resolution — which may include a repair, replacement, or refund depending on the nature of the fault and the manufacturer’s guidelines.

• We act as your point of contact — you deal with us directly rather than having to navigate the manufacturer’s process alone
• We coordinate with the brand on your behalf where required, including raising warranty claims and arranging collections or replacements
• We aim to resolve all warranty claims as quickly as possible, keeping you informed at every stage
• Our support team is available Monday to Friday 9:00 AM – 6:00 PM and Saturday 10:00 AM – 4:00 PM to assist with any warranty query

How to Make a Warranty Claim

If you believe your product has developed a fault covered by the manufacturer’s warranty, please follow the steps below. Do not attempt to repair the product yourself, as this may void your warranty coverage.

Replacement Options

Where a warranty claim is approved, we will offer you the most appropriate resolution based on the nature of the fault, the manufacturer’s warranty terms, and your preference.

The resolution offered will always be discussed with you before any action is taken. We will never proceed with a resolution without your agreement.

Warranty Claim Timelines

We understand how important it is to resolve warranty issues quickly. Below is our target timeline for processing warranty claims from initial contact to resolution.

Warranty & Your Statutory Rights

The manufacturer’s warranty is provided in addition to — and does not replace or limit — your statutory rights as a consumer under UK law. Your legal rights always apply, regardless of what the manufacturer’s warranty states.

• Consumer Rights Act 2015 — goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you have the right to a repair, replacement, or refund
• Within 30 days of delivery — you have the right to a full refund if the product is faulty, regardless of the warranty period
• Within 6 months of delivery — if a fault develops, the burden of proof is on us to show the product was not faulty at the time of sale
• Beyond 6 months — you may still have rights under the Consumer Rights Act for up to 6 years from purchase, though you may need to demonstrate that the fault existed at the time of sale

Registering Your Product

Some manufacturers require or recommend that you register your product directly with them to activate or extend your warranty coverage. Where this is the case, the registration instructions will be included in the product documentation or on the manufacturer’s website.

• Product registration is the responsibility of the customer and should be completed promptly after purchase where required
• Failure to register with the manufacturer may affect your ability to make a direct warranty claim with the brand, though your statutory rights and our support remain unaffected
• If you need help identifying whether your product requires registration, please contact us and we will advise you accordingly

Out-of-Warranty Support

If your product develops a fault after the manufacturer’s warranty period has expired, we may still be able to help. While we cannot guarantee a free replacement outside of the warranty period, we will always do our best to assist.

• Spare parts — in many cases, replacement parts are available to purchase directly from the brand or through us
• Manufacturer support — some brands offer extended paid repair or servicing programmes that we can help connect you with
• Goodwill resolutions — where a product fails significantly earlier than expected and we believe the failure is unreasonable, we may offer a goodwill gesture at our discretion

Please contact us at contact@flamezy.shop even if you believe your warranty has expired — we will always review your situation and advise on the best available options.

Contact Us About a Warranty Claim

To begin a warranty claim or to ask a question about your product’s warranty coverage, please get in touch with our support team. We aim to acknowledge all warranty enquiries within 24 hours.

• Email: contact@flamezy.shop — Subject: “Warranty Claim”
• Phone: +44 [Leave Blank]
• Working Hours: Monday – Friday: 9:00 AM – 6:00 PM  |  Saturday: 10:00 AM – 4:00 PM  |  Sunday: Closed

When contacting us, please have your order number, product name, and a description of the fault ready. Photographs or video evidence of the issue will help us process your claim as quickly as possible.