Shipping Policy

Shipping Rates & Free Delivery Threshold

We offer straightforward, transparent shipping pricing for all UK orders. There are no hidden fees — the rate you see at checkout is exactly what you pay.

The shipping cost is calculated based on the total order value after any applicable discounts or promotions have been applied. If a discount brings your order below £100, the standard £19.99 shipping fee will apply.

Our Courier Partners

We work with two of the UK’s most trusted and reliable courier services to ensure your order arrives safely and on time. Depending on your location, the size and weight of your order, and operational availability, your delivery will be fulfilled by either Royal Mail or FedEx UK.

The specific courier used for your order will be confirmed in your dispatch notification email. Where tracking is available, you will receive a tracking reference to monitor your delivery in real time.

Handling & Dispatch Times

We aim to process and dispatch all orders as quickly as possible. Orders placed on business days are typically processed the same day or the next business day.

• Business days are Monday to Friday, excluding UK public holidays
• Orders placed on weekends or public holidays will begin processing on the next available business day
• Dispatch confirmation will be sent to your email address once your order has been collected by our courier
• Delivery timelines are estimates and not guaranteed — actual delivery times may vary based on courier capacity and your location

Delivery Area

We currently deliver to addresses within the United Kingdom only. This includes England, Scotland, Wales, and Northern Ireland. We do not currently offer international shipping.

• Mainland UK — all standard addresses in England, Scotland, and Wales
• Northern Ireland — deliveries accepted; transit times may vary slightly
• Scottish Highlands & Islands — deliveries accepted; please allow additional time for remote locations
• Channel Islands, Isle of Man, BFPO addresses — we are currently unable to fulfil orders to these locations

Order Tracking

Where tracking is available, you will receive a tracking number in your dispatch confirmation email. You can use this number to monitor your delivery directly on the courier’s website.

• Royal Mail tracking: www.royalmail.com/track-your-item
• FedEx tracking: www.fedex.com/en-gb/tracking.html

Tracking information may take up to 24 hours to appear on the courier’s system after your dispatch notification is sent. If your tracking link is not updating after 48 hours, please contact us and we will investigate on your behalf.

Delays & Disruptions

While we do everything we can to ensure timely delivery, there are circumstances that may occasionally cause delays that are outside of our control. These include:

• Peak seasons — such as Christmas, Black Friday, and other high-volume shopping periods
• UK public holidays — courier services do not operate on bank holidays
• Severe weather conditions — extreme weather can disrupt courier operations across the UK
• Courier disruptions — strikes, capacity issues, or operational delays beyond our control
• Incorrect delivery address — please ensure your address is entered correctly at checkout to avoid delays

If your order has not arrived within the estimated timeframe, please allow 1–2 additional business days before contacting us, as couriers occasionally experience minor delays. If your parcel is significantly overdue, please reach out and we will investigate with the courier on your behalf.

Failed Deliveries & Missed Parcels

If a delivery attempt is made and no one is available to receive the parcel, our courier partners will typically follow these steps:

• Leave a delivery card or notification with instructions for redelivery or collection
• Attempt redelivery on a subsequent business day in some cases
• Hold the parcel at a local depot or Post Office for collection for a limited period
• Return the parcel to us if uncollected within the courier’s holding period

If your parcel is returned to us due to a failed or missed delivery, we will contact you to arrange redelivery. Please note that a redelivery charge may apply depending on the circumstances.

Damaged or Lost Parcels

We take great care in packaging your order to ensure it arrives safely. However, if your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.

Damaged on Arrival

• Do not discard the packaging — retain it along with the damaged item for evidence purposes
• Photograph the damage clearly, including the packaging and the product
• Contact us within 48 hours of delivery at contact@flamezy.shop with your order number and photos
• We will arrange a replacement or full refund depending on your preference and stock availability

Lost in Transit

• If your order has not arrived within 10 business days of your dispatch notification, please contact us
• We will raise an investigation with the courier on your behalf
• If the parcel is confirmed lost, we will either resend your order or issue a full refund at your preference

Incorrect Delivery Address

Please take care to enter your full and correct delivery address at checkout. Flamezy.shop cannot accept responsibility for orders that are delayed or undelivered due to an incorrect or incomplete address provided by the customer.

• Address corrections before dispatch — contact us immediately at contact@flamezy.shop and we will do our best to update the address before the order leaves our warehouse
• Address corrections after dispatch — once an order has been collected by the courier, we may not be able to intercept or redirect it. Redirections are subject to the courier’s policies and may incur additional charges

Shipping Enquiries

If you have a question about your delivery, tracking, or any other shipping-related concern, our customer support team is happy to help. We aim to respond to all enquiries within 1–2 business days.

• Email: contact@flamezy.shop
• Phone: +44 [Leave Blank]
• Hours: Monday – Friday: 9:00 AM – 6:00 PM  |  Saturday: 10:00 AM – 4:00 PM  |  Sunday: Closed

When contacting us about a delivery issue, please have your order number and tracking reference (if available) ready so we can assist you as efficiently as possible.