Terms of Service

Definitions

To help make these Terms of Service easier to understand, the following key terms are used throughout this document:

About Flamezy.shop

Flamezy.shop is an online retail store based in the United Kingdom, specialising in outdoor BBQ grills, kitchen products, BBQ accessories, and outdoor cooking equipment. We operate as an authorised dealer and reseller of the brands featured on our website.

Our website is operated on the WooCommerce platform. By using our website, you agree to comply with these Terms of Service in full. These terms apply to all visitors, customers, and users of the website.

Use of Our Website

By accessing and using Flamezy.shop, you agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the website.

You Must Not

• Use the website for any unlawful purpose or in any way that violates applicable UK or international laws
• Attempt to gain unauthorised access to any part of our website, servers, or systems
• Transmit any harmful, offensive, or malicious content including viruses, malware, or spam
• Reproduce, duplicate, or resell any part of our website without our express written permission
• Use automated tools or bots to scrape, crawl, or extract data from our website without prior consent
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to restrict or terminate access to our website for any user who violates these terms or whose behaviour we reasonably consider harmful to the website, our business, or other customers.

Account Registration

You may browse our website and make purchases as a guest without creating an account. However, if you choose to register for an account, you agree to the following:

• You must be at least 18 years of age to create an account and place an order
• You are responsible for maintaining the confidentiality of your account login credentials
• All information provided during registration must be accurate, current, and complete
• You must notify us immediately if you suspect unauthorised access to your account
• You are responsible for all activity that occurs under your account

Products & Availability

We take care to ensure all product listings on our website are accurate and up to date. However, we cannot guarantee that all products will be available at all times.

• Product descriptions and images are provided for informational purposes and are as accurate as reasonably possible
• Stock availability is subject to change without notice — we will notify you promptly if an ordered item becomes unavailable
• Colours and finishes may vary slightly from those shown on screen due to monitor settings and photography conditions
• We reserve the right to discontinue any product at any time without prior notice
• All products are sold subject to availability — receipt of your order does not guarantee stock confirmation until we send an order confirmation email

If a product you have ordered becomes unavailable after your payment has been taken, we will contact you to discuss an alternative or issue a full refund.

Placing an Order

When you place an order on Flamezy.shop, you are making an offer to purchase the selected products at the stated price. A legally binding contract between you and us is only formed once we send you an order confirmation email confirming that your order has been accepted and is being processed.

Order Process

• Select your products and add them to your basket
• Proceed to checkout and enter your delivery and payment details
• Review your order before submitting — you are responsible for ensuring all details are correct
• Submit your order — payment is taken at this stage
• Order confirmation email is sent to you once your order has been accepted

Right to Refuse or Cancel Orders

We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations where:

• A product is listed at an incorrect price due to a pricing error
• The product is out of stock or unavailable at the time of processing
• We suspect fraudulent activity or a breach of these terms
• Payment has not been successfully processed

In the event of a cancellation after payment, we will issue a full refund to your original payment method as promptly as possible.

Pricing & Payment

All prices on Flamezy.shop are displayed in British Pounds Sterling (GBP — £) and are inclusive of VAT where applicable. We accept all major UK debit and credit cards. Payments are processed securely through Stripe.

• Prices are confirmed at checkout — the total shown before you submit is the amount you will be charged
• Free standard shipping is included on all UK orders — no additional delivery fee applies
• Promotional discounts are applied automatically at checkout where eligible and are subject to their stated terms
• We reserve the right to amend prices at any time — changes will not affect orders already confirmed

For full details on payment security and billing, please refer to our Billing Terms & Conditions.

Shipping & Delivery

We offer free standard shipping on all orders within the United Kingdom. Orders are typically dispatched within 1–2 business days and delivered within 2–4 business days from dispatch.

• Estimated delivery times are provided as a guide and are not guaranteed
• Delays may occur during peak seasons, public holidays, or due to courier disruptions outside our control
• Delivery is to UK addresses only — we do not currently ship internationally
• Risk passes to you once the goods have been delivered to the address specified in your order

For full details, please refer to our Shipping Policy.

Returns & Refunds

We offer a 90-day return policy from the date of delivery. Items must be unused, in their original condition, and accompanied by proof of purchase.

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by our store policy. You always retain your full legal rights as a UK consumer.

Intellectual Property

All content on the Flamezy.shop website — including but not limited to text, images, logos, graphics, product descriptions, and the overall website design — is the property of Flamezy.shop or its content suppliers, and is protected by applicable UK and international intellectual property laws.

• You may not reproduce, copy, or distribute any content from our website without our express written permission
• Brand names and trademarks of third-party products featured on our website belong to their respective owners
• Unauthorised use of our content may result in legal action
• You may share links to our website for personal, non-commercial purposes, provided you do not imply any affiliation or endorsement by Flamezy.shop

Limitation of Liability

To the fullest extent permitted by UK law, Flamezy.shop shall not be liable for any indirect, incidental, special, or consequential loss arising from your use of our website or products, including but not limited to:

• Loss of profits, revenue, or data
• Business interruption or loss of business opportunity
• Damage to property arising from improper use or assembly of products
• Third-party website content or services linked from our website
• Service interruptions or technical issues beyond our reasonable control

Our total liability to you in connection with any order shall not exceed the total amount paid by you for that order.

Privacy & Data Protection

We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and placing an order, you agree to the collection and use of your personal information as described in our Privacy Policy, which forms part of these Terms of Service. Our Privacy Policy explains:

• What personal data we collect and why
• How we use and store your information
• Your rights as a data subject under UK GDPR
• How to contact us with data-related requests or complaints

Governing Law & Disputes

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint or dispute, we encourage you to contact us directly in the first instance. We are committed to resolving issues fairly and promptly:

• Contact us first at contact@flamezy.shop — most issues can be resolved quickly and amicably
• Alternative Dispute Resolution (ADR) — if we are unable to resolve a dispute directly, you may refer the matter to an approved ADR scheme
• Online Dispute Resolution (ODR) — EU and UK residents may also use the ODR platform at ec.europa.eu/consumers/odr

Changes to These Terms

Flamezy.shop reserves the right to update or revise these Terms of Service at any time. Any changes will be posted on this page with an updated “Last Updated” date. We may also notify you by email if changes are significant.

Your continued use of our website after any changes have been published constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.