Privacy Policy
Contents
Who We Are
Flamezy.shop is an online retail store specialising in BBQ grills, kitchen products, accessories, and outdoor cooking equipment. We operate as an authorised dealer and reseller of the brands featured on our website.
Data Controller: Flamezy.shop
Email: contact@flamezy.shop
Phone: +44 788 276 3098
Address: 2a Princes Rd, London N18 3PR, UK
For any questions about this Privacy Policy or how we handle your data, please contact us using the details above.
Information We Collect
We collect personal information that you provide to us directly and automatically through your use of our website.
Information You Provide to Us
- Contact information — name, email address, phone number, and delivery address
- Account details — username, password, and account preferences
- Order information — products purchased, order history, payment details, and delivery preferences
- Communications — any correspondence you send to us via email, phone, or contact forms
- Marketing preferences — your choices regarding receiving promotional communications from us
- Feedback and reviews — product reviews, survey responses, and feedback you provide
Information We Collect Automatically
- Device and browser information — IP address, browser type, operating system, and device identifiers
- Usage data — pages visited, time spent on our website, links clicked, and browsing behaviour
- Location data — approximate location based on your IP address
- Cookies and tracking technologies — for more information, please see our Cookie Policy
Information from Third Parties
- Payment processors — Stripe provides us with payment confirmation and limited transaction details
- Analytics providers — Google Analytics provides anonymised usage data and audience insights
- Advertising partners — where applicable, we may receive advertising performance data
How We Use Your Information
We use your personal information for the following purposes:
- Order processing and fulfilment — to process, dispatch, and deliver your orders, including payment processing and customer support
- Account management — to create and maintain your account, manage your preferences, and provide customer service
- Communication — to send you order confirmations, dispatch notifications, and respond to your enquiries
- Marketing — to send you promotional materials, newsletters, and special offers where you have given consent
- Website improvement — to analyse how our website is used and improve the user experience
- Security and fraud prevention — to protect our website, customers, and business from fraudulent activity
- Compliance — to comply with legal obligations and regulatory requirements
Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
- Contractual necessity — processing is necessary for the performance of a contract with you, such as fulfilling your orders and providing customer service
- Legitimate interests — processing is necessary for our legitimate business interests, such as improving our website, marketing our products, and preventing fraud
- Consent — where you have given explicit consent, such as for marketing communications and cookies
- Legal obligation — processing is necessary to comply with legal obligations, such as tax and record-keeping requirements
You have the right to withdraw consent at any time where we rely on consent as the legal basis for processing.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on our website and to collect usage data.
Types of Cookies We Use
- Essential cookies — necessary for the website to function properly, such as enabling secure checkout and remembering items in your basket
- Performance cookies — collect information about how you use our website, helping us improve performance and user experience
- Functional cookies — remember your preferences and settings to provide a more personalised experience
- Targeting cookies — used to deliver relevant advertising and track the effectiveness of our marketing campaigns
Managing Cookies
You can control and manage cookies in your browser settings. Most browsers allow you to block or delete cookies, though this may affect your experience on our website.
For more information about cookies, please visit www.aboutcookies.org.
Data Sharing & Third Parties
We do not sell your personal data to third parties. However, we may share your information with trusted third-party service providers to enable us to operate our business and serve you effectively.
Third-Party Service Providers
- Payment processors — Stripe processes all payment transactions securely; we only receive payment confirmation, not full card details
- Courier and delivery partners — Royal Mail and FedEx receive your name and delivery address to fulfil your orders
- Email marketing — where you have given consent, we may use email marketing platforms to send newsletters and promotions
- Analytics and tracking — Google Analytics helps us understand how our website is used and improve the user experience
- Hosting and IT services — our website is hosted on platforms that process data on our behalf
Legal Disclosures
We may be required to disclose your personal information in certain circumstances, such as to comply with legal obligations, court orders, or regulatory requirements, or to protect the rights, property, or safety of Flamezy.shop, our customers, or others.
Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against accidental loss, unauthorised access, alteration, or disclosure.
- SSL encryption — all data transmitted between your browser and our website is secured with 256-bit SSL encryption
- Access controls — access to your personal data is restricted to authorised personnel who need it for their work
- Secure storage — we store your data on secure servers with industry-standard security measures
- No card storage — we do not store your full card details or CVV on our servers
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
- Order history — we retain order records for up to 6 years to comply with tax and accounting obligations
- Account data — account information is retained as long as you maintain an account with us; if you close your account, we will delete your personal data within a reasonable timeframe, unless we need to retain it for legal purposes
- Marketing data — we retain marketing preferences and consent records until you unsubscribe or withdraw consent
- Enquiries and communications — we retain communication records for up to 6 years for customer service and legal purposes
If you would like your data to be deleted, please contact us and we will process your request in accordance with applicable law.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access — you can request a copy of the personal data we hold about you
- Right to rectification — you can request that we correct any inaccurate or incomplete data we hold about you
- Right to erasure — you can request that we delete your personal data, subject to certain legal exceptions
- Right to restrict processing — you can request that we limit how we use your data
- Right to data portability — you can request that your data be transferred to another organisation
- Right to object — you can object to the processing of your data for marketing purposes or based on legitimate interests
- Right to withdraw consent — you can withdraw your consent at any time where we rely on it as the legal basis for processing
To exercise any of these rights, please contact us at contact@flamezy.shop with your request. We will respond within 30 days as required by UK GDPR.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your data. You can contact the ICO at www.ico.org.uk.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
- Email: contact@flamezy.shop
- Phone: +44 788 276 3098
- Address: 2a Princes Rd, London N18 3PR, UK
- Working Hours: Monday – Friday: 9:00 AM – 6:00 PM | Saturday: 10:00 AM – 4:00 PM | Sunday: Closed
We aim to respond to all data protection enquiries within 30 days.