At Flamezy, we stand behind the quality of our products. All outdoor grills, kitchen ovens, accessories, grill covers, and more are 100% authentic and covered by a 2-year manufacturer warranty.

We want your shopping experience to be smooth, transparent, and hassle-free. Please review our full process for returns, refunds, and warranty claims below.

  1. Eligibility for Returns & Refunds

You may request a return or refund if:

  • Your order was delivered within the last 30 days.
  • The product is unused, in its original condition, and packaging.
  • You have proof of purchase (order confirmation or invoice).

We do not accept returns if:

  • The product has been used, damaged, or altered.
  • The original packaging is missing or significantly damaged.
  • The return request is made after 30 days from delivery (except for warranty claims).
  1. Return Process – Step-by-Step

Step 1 – Contact Us
Email support@flamezy.shop or use our live chat. Include your order number, reason for return, and photos of the product (and packaging if damaged).

Step 2 – Return Authorization
If eligible, we will issue a Return Authorization Number (RAN) and provide the return address. Returns sent without authorization may be refused.

Step 3 – Packaging Your Return
Pack the product carefully in its original box, including all manuals, accessories, and protective packaging. Attach the return label provided.

Step 4 – Shipping Your Return
Ship via a trackable courier to avoid loss. Return shipping costs are the customer’s responsibility unless due to defect, damage, or our error.

Step 5 – Inspection & Approval
Upon receipt, our quality control team will inspect the item and notify you by email about approval or denial.

  1. Refund Timeline

Approved refunds are processed within 3–5 business days after inspection and credited to your original payment method. If returning due to change of mind or wrong order, original shipping fees are non-refundable.

  1. 2-Year Manufacturer Warranty

We proudly offer a 2-year manufacturer warranty covering:

  • Manufacturing defects in materials or workmanship.
  • Faults during normal household use.

Warranty does NOT cover:

  • Damage caused by misuse, neglect, or improper installation.
  • Normal wear and tear.
  • Accidental damage (fire, weather, impact, etc.).

How to claim warranty:
Contact support@flamezy.shop or via live chat with proof of purchase and detailed photos/videos of the defect. If approved, we will arrange repair, replacement, or refund per manufacturer policy.

  1. 100% Product Authentication Guarantee

All Flamezy products are 100% genuine, sourced from trusted authorized manufacturers. If you believe you received a counterfeit product (very unlikely), we will:

  • Fully investigate the claim.
  • Provide a full refund or replacement if confirmed.

Return Address

Flamezy – Returns Department
153, South Liberty Lane Trading Estate
Bristol, BS3 2TL

Support Email: support@flamezy.shop
Live Chat: Available on our website Flamezy.shop